Terms of service

Terms of Service

Last updated: 18 September 2026

1. About these terms

These Terms of Service govern your use of aaatruckspares.com.au (the site) and any purchase of goods from AAA Truck Spares. By using the site or placing an order, you agree to these terms.

In these terms, we, us and our means AAA Truck Spares, AM MERHI PTY LTD, ABN 33 646 916 609. You means the person or business using the site or placing the order.

Our Refund & Returns Policy and Privacy Policy form part of these terms.

2. Who can order

You must be at least 18 years of age and legally able to enter into a contract to place an order. If you are ordering on behalf of a business, you confirm that you are authorised to bind that business, and both you and the business are bound by these terms.

3. Accounts

You do not need an account to order, but if you create one you are responsible for keeping your login details secure and for activity that occurs under your account. Please tell us promptly if you believe your account has been used without your authorisation. Keep your contact and delivery details current, as we rely on them to fulfil your orders.

4. Products, part numbers and fitment

We make every effort to describe our parts accurately, but photographs and illustrations are for general guidance only. The part you receive may differ in appearance, finish, branding or packaging from the image shown. Specifications, casting numbers and supplier designs change from time to time without notice.

Aftermarket parts and manufacturer references. Many of the parts we sell are quality aftermarket replacement parts, not parts supplied by the original vehicle manufacturer. Where we list a vehicle manufacturer or brand name — including Hino, Isuzu, Mitsubishi Fuso, UD, DAF and Volvo — or quote an original equipment part number, we do so solely to identify the application and to allow cross-referencing. It does not indicate that the part is a genuine manufacturer part, and it does not indicate that we are affiliated with, authorised by, sponsored by or endorsed by that manufacturer. Where a part is genuine or is supplied by the original manufacturer, the listing will say so.

Fitment is your responsibility. Heavy vehicles of the same model and year frequently differ in specification depending on build date, market, chassis configuration and options. Before ordering, please verify the part suits your vehicle by checking the original part number, or by contacting us with your chassis number or VIN, build plate details and engine number. We are happy to help you confirm fitment, and any assistance we give is provided in good faith on the basis of the information you supply. Where a part is ordered that does not suit the vehicle and we supplied what was ordered, the change of mind terms in our Refund & Returns Policy will apply.

Parts must be fitted by a suitably qualified person and in accordance with the manufacturer's instructions and any applicable roadworthiness, design rule or compliance requirements. We do not provide fitting services, engineering advice or compliance certification.

5. Prices, GST and currency

All prices are in Australian dollars and include GST unless stated otherwise. A tax invoice is provided with every order.

Prices exclude delivery, which is calculated and shown at checkout before you pay. Prices may change at any time, but a change will not affect an order we have already accepted.

Despite our best efforts, a small number of items on the site may be priced or described incorrectly, or may be listed with an incorrect image or specification. If we discover an error in the price or description of an item you have ordered, we will contact you before dispatch and give you the choice of confirming the order at the correct price or cancelling it for a full refund. We will not simply charge you more without your agreement.

6. Orders and when a contract is formed

Prices and product listings on the site are an invitation to treat, not an offer to sell. When you place an order you are making an offer to buy. The order confirmation email we send when you check out acknowledges that we have received your order; it does not mean we have accepted it.

A contract between us is formed when we dispatch the goods, make them available for collection, or otherwise confirm acceptance of your order in writing.

We may decline or cancel an order, in whole or in part, where:

• the item is out of stock or has been discontinued;
• there has been a pricing, description or listing error;
• we cannot verify your payment or delivery details, or the payment is declined or reversed;
• we reasonably suspect the order is fraudulent or is for resale in breach of a supplier restriction;
• we cannot deliver to your address; or
• we are prevented from supplying by something outside our reasonable control.

Where we cancel an order you have already paid for, we will refund you in full to the original payment method. We will not be liable to you for any other loss arising from the cancellation.

7. Payment

Payment is required in full before dispatch or collection, unless you hold an approved credit account with us. We accept the payment methods shown at checkout. Payments are processed by third party payment providers, and we do not store your full card details.

Where you hold an approved credit account, invoices are payable on the terms set out in your account application. We may suspend supply on a credit account while an invoice is overdue.

8. Stock availability

Stock levels shown on the site are indicative and are not a guarantee of availability. Occasionally an item shows as available but is not on the shelf when the order is picked. If that happens, we will contact you promptly with the expected lead time and you may choose to wait, accept a suitable alternative, or cancel that item for a full refund.

9. Delivery, collection, title and risk

We deliver Australia wide. Delivery times quoted on the site or by our staff are estimates based on information from our carriers. They are not guaranteed, and we are not liable for delays caused by carriers, weather, industrial action or other events outside our reasonable control. Nothing in this clause affects your rights under the ACL where goods are not delivered within a reasonable time.

Oversized, heavy and dangerous goods — including tanks, seats, glass, panels and aerosols — may attract additional freight charges or be restricted to certain delivery methods. We will contact you before dispatch if that affects your order.

You must ensure someone is available to receive and unload the consignment at the delivery address. Where you authorise delivery without a signature, or leave instructions for goods to be left unattended, the goods are taken to be delivered when they are left at the address and we are not responsible for loss or damage after that point.

Risk in the goods passes to you on delivery to you or your nominated carrier, or on collection. Title in the goods does not pass to you until we have received payment in full. Until then you must keep the goods identifiable and must not dispose of them in a way that defeats our interest.

Click and collect. We will notify you when your order is ready. Please bring your order confirmation and photo identification. Orders not collected within 30 days of being ready may be cancelled and refunded, less any freight or handling cost we have incurred, after we have attempted to contact you.

10. Returns, warranty and consumer guarantees

Returns, our voluntary 12 month parts warranty, and how we handle faulty and incorrectly supplied goods are all set out in our Refund & Returns Policy, which forms part of these terms.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

11. Limitation of liability

This clause applies only to the extent permitted by law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded, and if any part of this clause would have that effect, that part does not apply.

Subject to the paragraph above:

• our total liability to you in connection with any goods we supply, or in connection with your use of the site, is limited at our option to replacing or repairing the goods, resupplying them, or refunding the price you paid for them;
• we are not liable for loss of profit, loss of revenue, loss of contract, loss of goodwill, vehicle downtime, towing or recovery costs, labour or rework costs, vehicle hire, or any indirect or consequential loss;
• we are not liable for loss or damage caused by incorrect fitment or installation, use of a part outside its rated application, or a failure to follow the manufacturer's instructions;
• we are not liable for loss or damage to the extent it is caused by your act or omission, or by a third party.

Where you acquire goods from us for the purpose of resupply, or for use in repairing or treating other goods, the ACL consumer guarantees generally do not apply to that supply, and the limitations in this clause apply in full.

12. Using the site

You may use the site for lawful purposes only. You must not:

• interfere with the operation or security of the site, or attempt to gain unauthorised access to it;
• use any automated system to scrape, copy or harvest our catalogue, pricing or content;
• place orders using false or misleading details, or use another person's payment details without authority;
• post or submit content that is unlawful, misleading, defamatory or infringes someone else's rights;
• use the site in a way that breaches any applicable law.

We may suspend or terminate your access to the site or your account if you breach these terms.

13. Intellectual property

The site and its content — including our name, logo, layout, text, product photography and catalogue data — are owned by us or used under licence, and are protected by copyright and other intellectual property laws. You may view and print material from the site for the purpose of buying from us or assessing our products. You may not otherwise reproduce, republish, distribute or commercially exploit our content without our written permission.

Third party trade marks, brand names and part numbers appearing on the site remain the property of their respective owners and are used for identification and cross-reference purposes only, as described in clause 4.

If you send us a review, photo, question or other content, you grant us a non-exclusive, royalty free licence to use it in connection with our business, and you confirm you have the right to give us that licence.

14. Availability of the site

We aim to keep the site available, but we do not guarantee it will be uninterrupted or error free. We may suspend, withdraw or change the site or any part of it without notice for maintenance or other operational reasons.

15. Links to other sites

The site may contain links to third party websites, including supplier and manufacturer catalogues. We provide those links for convenience and we are not responsible for the content, products or privacy practices of those sites.

16. Privacy

We collect and handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

17. Events outside our control

We are not liable for any failure or delay in performing our obligations where that failure or delay is caused by something outside our reasonable control, including natural disaster, fire, flood, epidemic, war, industrial action, carrier failure, supplier failure, shipping disruption, or the failure of utilities or telecommunications. If such an event continues for more than 30 days, either of us may cancel the affected order and we will refund you any amount you have paid for goods not supplied.

18. Changes to these terms

We may update these terms from time to time, and the current version will always be published on this page with the date it was last updated. Changes apply only to orders placed after the change takes effect — the terms in force at the time you place an order are the terms that govern that order. Please review this page before ordering.

19. General

• Entire agreement. These terms, together with our Refund & Returns Policy and Privacy Policy, form the whole agreement between us in relation to your order. This does not limit your rights in relation to anything we have told you that is misleading or deceptive.
• Severance. If any provision of these terms is unenforceable, it is to be read down or severed to the extent necessary, and the rest of the terms continue to apply.
• Waiver. If we do not enforce a right under these terms straight away, that does not mean we have given it up.
• Assignment. You may not transfer your rights or obligations under these terms without our written consent. We may assign ours in connection with a sale or restructure of our business, provided your rights are not adversely affected.
• Notices. We may send notices to the email address associated with your order or account. You may send notices to us at the address in clause 21.

20. Complaints, disputes and governing law

If you have a concern, please contact us first — most issues are resolved quickly by phone or email. Write to us at the email address in clause 21 and we will respond within 5 business days.

If we cannot resolve the matter between us, you can seek assistance from Consumer Affairs Victoria on 1300 55 81 81 or the Australian Competition and Consumer Commission at accc.gov.au. Nothing in these terms prevents you from exercising any right you have to take a matter to a court or tribunal.

These terms are governed by the laws of the State of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the courts able to hear appeals from them.

21. Contact us

AAA Truck Spares
AM MERHI PTY LTD · ABN 33 646 916 609
1 Thornycroft St., Campbellfield VIC 3061
Phone: (03) 9308 0712
Email: sales@aaatruckspares.com.au
Trading hours: 
Monday to Friday 8AM to 5PM
Saturday 9AM to 12PM